If you understand the market and you prospects, you will definitely grow you business. Discover how AQA’s digital transformation journey empowered their mission to resource people to live well, with the help of IT Solutions Solved. We already helped lot of businesses and AQA is one of our happy clients. In this post, we will talk about how a real estate firm can be transformed by CRM?
List of Content
1. Introduction
5. Final Words
Introduction
Meet AQA — an australia based community founded in 1987 by a group of individuals with quadriplegia who sought to improve access to information, support and employment opportunities for people with spinal cord injuries. Today, AQA is a vibrant community that shares knowledge and experiences, offering support to those with complex physical disabilities. Meanwhile, IT Solutions Solved is a company with a proven track record of over 20 years in customer relationship management (CRM).
They work with businesses to provide tailored solutions to streamline their CRM processes and help them achieve their goals. Our team understands the challenges businesses face and has a wealth of experience in overcoming them. Businesses can improve customer satisfaction, increase sales, and optimise their operations by partnering with us. AQA was experiencing difficulties managing its growing IT infrastructure and needed a reliable partner to help streamline its operations.
That’s when they found us. From the beginning, AQA knew they’d made the right choice. Our team was always ready to help, providing a effecient and knowledgeable service, and being willing to go above and beyond to meet AQA’s needs.
Challenges Faced by AQA
Before teaming up with us, AQA had some big problems to deal with. These problems messed up how AQA worked and how they provided their services. It was tough for them to live up to the high standards they had set for themselves. One major headache was handling all their increasing data, which made their computer systems slow and not so much dependable.
But what's important for AQA is helping people live better lives and grow personally with their support and services. After doing a lot of digging to find the best helpers, they decided to go with one of the best CRM developer in Australia, IT Solutions Solved. And guess what? That turned out to be a perfect choice. We were the right fit and things started to get better.
How IT Solutions Solved Helped AQA?
AQA places great emphasis on providing individuals with the necessary resources to live a fulfilling life, striving to achieve significant outcomes through the support and assistance they offer. Tushar, the project manager at AQA, collaborated with Peter, the IT Solutions Solved’s consultant, to develop a digital system that eventually evolved into a complete digital transformation, integrating all aspects of the business. Together, they created a document called the RTM (Requirement Traceability Matrix), which captured all high-level requirements and processes across all business pillars, leading them to this point.
After several rounds of exploration, they discovered Zoho, a software that offered a progressive, scalable, and cost-effective licensing model, which was crucial for AQA. With our close guidance, AQA has successfully implanted the Zoho platform, using its robust suite of solutions and services in a manner that streamlined operational processes, bringing about significant improvements in the standard of service delivery to the customers, while improvising on customer support.
Some of the time-consuming and manual tasks could be easily automated with Zoho, and then relocated resources could be used for other more critical and valuable activities. Besides, this created an opportunity for meaningful communication with clients; the satisfaction and retention rate became visibly high.
One of the main reasons we chose Zoho for AQA was that it had all kinds of custom-made toolsets designed to meet their exact AQA's needs, besides an established track record of success across related industries. This strategic alignment made sure that objectives set for the operation of AQA were met and exceeded efficiently and effectively.
AQA’s Response
Many challenges were faced in the project, but what impressed them was our passion and expertise throughout the process. It was impressing that the team is focused on bringing out positive outcomes for people living with disabilities. Issues closest to their values. From its very beginning, AQA valued insights from the lived experience of people living with disabilities. They work tirelessly to support and uplift people toward living well and achieving goals. The partnership has enabled AQA to continue improving toward the service of meeting these needs of business.
AQA recognises the need for an appropriate partner in any digital transformation program and knows well how collaboration can help derive successful outcomes. AQA is committed to the delivery of improvement and delivering value to its clients, a commitment bound by mission and vision.
Final Words
Organisations such as AQA have always placed great value on the insights gained from the lived experiences of individuals with disabilities. Through their partnership with us, AQA has successfully achieved its objective of providing resources to help people lead fulfilling lives. Our conversations are a testament to our ongoing efforts towards continuous improvement. By adopting CRMs such as Zoho, SalesForce, and Pipedrive, AQA has revolutionised its business operations.
Our services have not only assisted AQA but also numerous other organisations in their digital transformation endeavours. These organisations have come to recognise the substantial benefits that such transformations can bring. Also, we are providing free 45 minutes crm consultancy to the business who want to implement CRM and if you already have implemented one, you can audit you CRM free here.
I hope you like this short post. You may like to explore our other posts if you want know about CRM!
