Our consultancy helped business
You will love to know how we as CRM consultants helped a multi-layered logistics company. Read on to discover how ELA (Elite Logistics Australia) partnered with us and implemented the right CRM system to streamline their operations and enhance customer satisfaction. Find out how this partnership could be helpful for any business that is looking to transform its operations and achieve its objectives.
List of Content
1. Introduction
7. Conclusion
Introduction
Every business needs an effective and efficient system to handle customer interactions, and the Logistics industry is no different. In today’s world, it is essential to have a robust CRM system that can keep up with the ever-evolving business needs. This is the real-life story of how a CRM consultant, IT Solutions Solved, and ELA, a multi-layered logistics company, came together to transform its operations and make them more productive and efficient. Discover how ELA achieved success with expert logistics consulting: Watch our exclusive interview below.
Platform selection
ELA needed a CRM system catering to its diverse business needs. They wanted a system that could integrate with their warehouse and retail logistics divisions and their logistics solutions division that manages freight from their external customers’ warehouses. They wanted a CRM system to manage these diverse operations seamlessly and efficiently.
Importance of implementation
ELA started their search for the perfect CRM system by looking at different platforms, including Salesforce and a few others. After evaluating several platforms, they decided to go with Zoho CRM, which offered multiple applications like Zoho Desk, projects, and more, all at the cost of one.
This was a big win for ELA as they could access over 40 applications with a single subscription, which helped them save costs and enhance their efficiency.
Finding the right consultant
A CRM system is only as good as its implementation, and ELA knew they needed a consultant who could help them implement the system effectively. They interviewed several consultants and found a perfect match with us( IT Solutions Solved) who shared their vision and goals. We understood ELA’s goals and objectives and helped them transform them into a project to achieve them.
The critical role of the liaison
But the consultant was not the only person who was instrumental in ELA’s successful implementation of the Zoho CRM system. The company’s liaison with our consultants and the offshore team was also critical.
One of our talented consultants, Peter’s excellent communication skills and determination to understand ELA’s unique needs made him an indispensable part of the implementation process. His onsite presence made it easy for Logistics Australia to communicate and collaborate effectively with the offshore team.
Benefits of successful implementation
The CRM system ELA put in place really smoothed out how they do business stuff. They brought together their three different parts without a hitch, which saved them money and made their customers happier.
Conclusion
Having the right CRM system and a competent consultant to implement it can make all the difference in a project’s success. ELA’s partnership with us, was a game-changer for their business, and it can be for any company looking to transform its operations.
So if you’re looking to take your business to the next level, consider partnering with a competent CRM consultant to implement a system that can help you achieve your goals and take your business to new heights. You can book our free 45-minute consultancy.
