What is CRM?

What is CRM? A systems helps you to connect with your clients and earn more customers easily for your business.

CRM Consultants Melbourne

Costumer Relationship Managment?

CRM is an acronym for Customer Relationship Management and it is a strategy that companies adopt while interacting with its clients and potential customers. Even though it covers numerous aspects related to company’s activities and operations, it is restricted to the functions that occur in customer-oriented functions such as marketing, customer services, product support, and sales.

A well-organised System helps your company focus on streamlined processes and relationships with individual people that includes customers, potential customers, colleagues, users, and suppliers.

A CRM system provides organisations with a better and organised way to manage business interactions and well-balanced relationship that results in deriving success.

Save time

Automate repetitive tasks so that your sales team can spend less time on data entry and more on selling.

Track your progress

Watch your sales funnel in real time and always know how much money is pending in each stage.

Sell more efficiently

IT helps you to get to know what your customers are seeing, and find opportunities for engagement.


Keep an eye on your sales funnel, performance metrics, automations, and individual agents with ease.

Social Media

Capture leads and manage your brand's social media interactions easily.

Cloud Access

Access to your appointments, schedules, tasks and everything else whenever you need to.


If you are using CRM services to keep track of your sales, customer contacts, and leads, IT Solution solved team has a good news for you. Are you looking to add Zoho CRM to your business in Australia, IT Solution solved will help you. If you are running larger, Medium or small business, there are plenty of reasons why you need to use Zoho CRM.

Affect to my business?

CRM gives a transparent overview of customers, sales and other business metrics. Everything is organized at one single place – you can call it dashboard. The most interesting thing about the dashboard is that- it can be customized as per your specific needs and recommendations. It tracks and displays important information in a simple way including customers purchase history, sales performance, customer support info and much more.

Through CRM system, you can make business-critical data interactive. The information is available at a glance, can be reviewed instantly and appropriate actions can be taken accordingly. System displays business records and key metrics visually in highly interactive manner. Information from social media platforms can also be gathered and used such as likes and dislikes or the comments being shared by your company or competitors.


Gain a clear visibility to sales leads with a transparent approach to all integrated processes right from product query to sales. Marketing experts can use CRM system to better align their strategy with the upcoming sales prospects and predict accurately.

When business-critical data and statistics are, hand-written or stored on hard drives in the form of multiple files, possibilities are that you may lose crucial information or unauthorized users may gain access.

In the absence of a formal platform, you may lose important data or customer communications and this could further result in loss of sales leads. However, with a well-planned CRM, you can focus on core business operations, as all important business metrics are available in just one click. You don’t have to worry about not-so-important tasks and focus on global growth.

Ready to discuss your requirements & identify best solution to meet those requirements. Get in touch with us.