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What is Microsoft Dynamics CRM

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Microsoft Dynamics is an End-to-end application that works great on their own and even better together. Microsoft uniquely delivers a comprehensive, end-to-end approach to business applications helping you unify data and relationships, build intelligence into your decision making, and accelerate business transformation.

Microsoft Dynamics is ideal for full-spectrum customer relationship management. The advantage of Dynamics when compared with other full-service CRM’s is that you don’t have to pay for functions you don’t plan to use. You can buy the apps individually and add more as your business grows

Microsoft Dynamics helps you with:

Dynamics 365 for Sales:

Empower sellers with insights to personalize relationships, predict customer needs, and increase sales

Dynamics 365 for Retail:

Create personalized shopping experiences that unify digital, in-store, and back office operations.

Dynamics 365 Business Central:

Dynamics 365 Business Central is designed for businesses looking for an all-in-one business management solution that’s easy to use and adapt. Connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth.

It even has easy, an accessible complete guide for MS Dynamics Developer. It has an online release and constantly updated to ensure MS Dynamics Developers are well informed updated.

Integrating your Xero data with Microsoft Dynamics 365 offers a cost-effective and seamless way to ensure your business is running at its best while giving critical visibility to your sales and customer service teams. MS Dynamics Xero integration allows you to effectively increase your productivity, lessen admin tasks.

Why more people choose Microsoft Dynamics?

  • Operational efficiency through guided workflows & process automation.
  • CRM that connects all your teams & business processes.
  • Integration with external business applications & data sources.
  • Unrivaled Outlook & Office 365 integration + free mobile CRM apps.

Visit our page for consultation https://au.itssolved.com.au.au/microsoft-dynamics-crm-consulting/ 

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Reach New Heights With The World’s Best CRM for Small Business – Salesforce

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Generate leads, drive sales, increase customer satisfaction and innovate as you grow.

Salesforce prides itself not only on award-winning technology but also on the talent of its people.  The company is thriving under the guidance and leadership of some of the brightest minds and most experienced executives in the business. Sell, service, market, and build apps on a single platform. Easily log, manage, and analyze all customer activity in one place with our suite of web-based CRM software. Constantly monitor everything from sales leads to support tickets, and from channel marketing to website analytics.

Salesforce is known to win deals and drive growth for small businesses. Salesforce Automates sales processes and eliminates admin tasks so your team can focus on selling. It is designed to easily track contacts, key deals, sales performance and customer interactions. With Salesforce, it is not impossible to stay up to date with real-time insights from dashboards and reports.

Blaze your trail with the world’s most powerful apps on the Intelligent Customer Success Platform. A Salesforce developer gets the chance to create and scale trusted apps that customers want to use every day. Build powerful applications fast with Lightning Components, smarter with Einstein, and together with Salesforce DX.

Our specialist can help you integrate Salesforce CRM with Xero Cloud accounting, creating a powerful and agile system that changes the efficiency of your business. Sales teams work faster, invoices are paid quicker, finance departments increase efficiency, and management has vital information at their fingertips.

What is Apex?

Apex is a strongly typed, object-oriented programming language that allows developers to execute flow and transaction control statements on Salesforce servers in conjunction with calls to the API. Using syntax that looks like Java and acts like database stored procedures, Apex enables developers to add business logic to most system events, including button clicks, related record updates, and Visualforce pages. Apex code can be initiated by Web service requests and from triggers on objects.

Salesforce has changed the way organizations do business by moving enterprise applications that were traditionally client-server-based into the Lightning Platform, an on-demand, multitenant Web environment. This environment enables you to run and customize applications, such as Salesforce Automation and Service & Support, and build new custom applications based on particular business needs.

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Why Small Business Owners Need CRM

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Why CRM?

Do you find yourself constantly struggling with keeping your data organized? Missed meetings? Erroneous data? Do you have trouble keeping up with leads and maintain customer records? These are the common problems a small business owner faces.

CRM, no matter how small your business is, is a great tool that will efficiently change how your business works day to day. As you aim to grow bigger, CRM easily adjusts and adapts as well. CRM software for small businesses can do the work for you to help maintain and grow your business.

Let us first simplify, what is CRM software?

Small business owners use customer relationship management or CRM software for a lot of function in their daily business operation. These include:

• Managing customer interactions at different stages of the relationship
• Managing customer data
• Managing customer support
• Tracking clients, employees and other contacts
• Tracking sales leads or client wins
• Automating sales
• Project management
• Tracking marketing campaigns
• Managing vendors or partners

Above are only amongst to name a few functions of CRM.

Why Use CRM Software?

This is the question and hesitation we often get from clients. We often hear them say, ‘our business is too small’ ‘we can handle our small list of clients’, that may be true if you only have a handful of customers, but are you not eyeing to grow your business? Are you not seeing your business grow and increase them from 10 to 100s?

Handling maybe 10 customers may be a breeze for you, but, admit it or not, it takes time on your end to manually input, update, collaborate changes with the whole team, designate status to the team and all sort. No matter how you see it, it eats up your time, and as a small business owner, you are to focus on what you do best, sell and market your products to potential customers, but how can you when almost half of your day is spent in Admin task?

CRM software for small business provides analytics and insights into your customers. You can rely on these insights to keep existing customers happy and satisfied while you get to drive new business leads and increase business revenue. These insights are not readily available when you are using your manual tracking.

Each CRM has its own powerful functions; it will depend on what your business needs are. It is important to have an expert help you identify what is the best CRM for your business needs. You may know what you want for your business, but CRM experts could help you identify and foresee business needs that you are not able to.

Here at IT Solutions Solved, we have the most experienced CRM experts that can assist you with your CRM needs. Whether you want a CRM, choose a new CRM, Implement a CRM or simple CRM support – we are able to help you.

You can simply send us an email or contact us anytime to discuss your business needs.

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5 Ways to Develop a Competitive Sales Plan

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Whether you are a sales manager or a sales agent, goals or sales quotas plays a big part in your daily work. Sales are one of the most challenging fields of work, it does not only requires skills but as well as the initiative to plot your weekly plan of action. Salespeople need to set goals so they will be motivated as well as they can motivate – they actively pursue success, rather than waiting for it to come their way.

How are you able to develop a weekly sales plan?

  1. Determine your sales goals:

First and foremost, what do you want to achieve? How much do you want to achieve? In this way, you are able to identify your numbers and analyze how much work, time and effort you will need to meet your target. Sales leaders, providing your team sales numbers and setting team’s goal is easier for everyone to be aware of how much each should be contributing to the team’s success. When you set a goal, you set a visual, a destination, with this in mind; it is easier to motivate yourself.

  1. Determine the selling system that works best for you or your team

Observe the trend of your sales, is there a certain approach that works best for the customer, are there spiels that need

to be changed? Is this medium of sales receiving more responses from the customers? Different products may be sold and presented differently, what might work best for an insurance policy may not work for a gadget, so narrow down the field to the best methods for each product your team sells.

  1. Define your target; identify the best way to attract potential customers

Leads are important and are valuable to every sales company. These leads are then turned to buyers if handled well but if a customer does not fit as one of your target markets, no matter how convincing and knowledgeable you may be, they will never have a need to buy it. That is why it is important to know your market and understand your customer profile, from there you must be able to know where and how to attract these type of customer either by a radio ad, newspaper ad, billboard ads and social media ads. Every minute of your time is gold; never waste it over the wrong lead.

  1. Create a reward system for meeting your goals

Have you recalled how hard you pushed yourself to meet a certain goal because there is an award waiting for you? That feeling of claiming your prize is always rewarding. When you set your eyes on something, you make a clearer version and create a stronger motivation.

  1. Invest on a dependable CRM

No matter how perfect your plans may be, if all of your ideas, team, and files are not organized, your effort will be put to waste. CRM system helps you to manage your sales process more efficiently and effectively. Set up and organize your pipeline and most importantly keep track of your leads, as every lead is a potential customer. CRM is the key to manage all of your creative ideas and work in one place.

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5 Data Management Challenges that Small Business Owners Face

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As small business owners, we tend to do everything on our own. We generally wear all the hats – but as time goes, business grows; we are no longer able to neither rotate nor wear all hats. As the demand of a more organized structure grows, we may have limited skills when it comes to a more technical side. We may be expert s of what we do and the product that we sell, but there are a lot of areas in the business management, where we have to admit, we need help with.

 

1. Data strategy

The overarching and driving structure of managing data is a data strategy. A data strategy is essentially a roadmap that identifies how a company will collect, handle, manage and store content. While a data strategy can vary in its breadth and depth, a simple strategy explaining each component is vital.

2. Data collection

Two of the most important questions to consider are:
• What data do you want and need to collect
• How will you collect that data

Since data collection can happen in various formats and from various sources, the means of collecting data should be secure (you do not want to compromise any information) reliable (you do not want to lose a single data) and efficient (you do not want to deal with an unorganized data).

3. Data storage

Once you have a collection all your date, the challenge now is where to safely keep it. Data should be stored on a trusted platform. While there are a lot of options nowadays for data storage, you don’t want to use a service has a bad reputation, no reputation just because you are opting for something relatively cheaper. Remember, your data is valuable, you do not entrust just anyone the things that are valuable to you. Keep in mind; key thing to consider is the level of security. Make sure that however and wherever you store your data, it’s safe.

4. Data Sharing

1st 3 are solved, now down to 4. After you have solved your data collection, now how are you going to share data simultaneously and effectively? Will you be able to delegate certain information to only a group of people? You have to opt for again another reliable system that will allow you to do so. Consider also the ease of access for the users.

5. Data Use

Lastly, when and how will you use your collected data? You should understand when and how. Understand the implications of using your data and ensure you have permissions for that use. Remember to be careful of the data you collect and do not violate any of your data use policies.

If you are currently having these challenges as well, do seek out for an expert’s advise. Choosing the best data management system can be a great asset to your business growth.

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4 Must-have CRM Integrations for Every Small Business

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When you’ve just started your business, you’re doing it all: sales, marketing, follow-ups, execution. Zoho CRM is just like you – it can do it all. How? With some key integrations.

1. Mail: When you’re running a business, you save time if you have one place where you can have your contacts and from where you can send and receive emails. Zoho CRM allows you to have your inbox right within your CRM. You can easily view emails, reply and using Mail Magnet, capture emails from contacts and leads stored in your CRM. All without opening another tab.

2. Visitor Tracking: This feature allows you to turn website visitors into leads. It gives you complete visibility into the online activities of your prospects and customers such as the pages navigated, the duration of each website visit and the actions performed on each page. With the customized CRM View in Zoho CRM, you can prioritize your website visitors and plan your conversations before contacting them.

3. Email Campaigns: Email Marketing is one of the most effective means of communication that helps lead nurturing and qualification. It’s ideal to have your email marketing software work in complete harmony with your CRM. It not only saves you time by working from within your CRM to create targeted email lists, design the email and send, it saves you the trouble of maintaining two sets of customer data. With a good integration, you should be able to even track how your campaigns performed, without opening a new tab.

4. Project Management: Your sales rep has closed the deal. Great! But your development team is lagging behind. This won’t help you close the second deal with that customer. A holistic CRM allows you to follow up with a customer from lead generation to execution. That’s where an integration with a project management app comes in. Zoho Projects integrates seamlessly with Zoho CRM so that every team is up-to-date on the progress during a customer’s life-cycle. It allows you to plan and execute projects within your CRM software.

This will help us realize just how helpful Zoho CRM is for every small business.

Source: Natasha Puri

Zoho Blog
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Which are the most prominent CRM applications?

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Are you looking for the best way to manage and grow your business? You might get confused by the many ways that are being advertised online and other platforms. However, there isn’t a better way to manage your small business than CRM.

What is CRM?

CRM (Customer Relationship Management) is a strategy that small and large entities can use to manage and grow their business. CRM improvises all your business interactions and relationships with potential customers and customers. It also helps improve profitability because it helps in contact management, workflow processes, sales management, productivity and much more. CRM allows you to focus on your company’s relationship with individual and customers.

Some of the best CRM applications:

Here is a list of the best CRM software’s available and the one offered at IT Solution solved.

Salesforce

Salesforce is an all in one CRM software. It is a cloud-based solution that your company needs in a CRM software. Some people associated Salesforce with large business and enterprises, but even small business can take advantage of the product. Salesforce

Zoho CRM

Zoho CRM is considered as one of the most powerful CRM if not the powerful CRM software. Zoho CRM doesn’t compromise your business capabilities but offers all the core functionalities your business needs. With Zoho CRM you have access to your business dealing anywhere you are since it also comes with a mobile app. Free Trial

Active Campaign

Active Campaign is a CRM software that combines all aspects of marketing into one easy-to-use platform. Users can create beautiful and engaging emails and send them to their subscribers. You can also see the interaction and react to them in real time. Free Trial

Infusionsoft

Infusionsoft provides sales and marketing software for business, especially small business. The software is an automation software that combines CRM, e-commerce and email marketing. Link

Pipedrive

Pipedrive is a pipeline management tool and a CRM tool that helps small and large businesses focus on actions that matter to them. Business owners can use Pipedrive to drive growth in your business by focusing on their business and reach out to potential clients. Link

BPM online

BPM online is another CRM software. It is a vendor of process-driven cloud-based software used for service automation and marketing purposes. BPM online is an out-of-the-box process that guides business owners through effective actions that will accelerate results. Click Here

If you are looking to find a CRM software to incorporate into your business, IT Solution solved will be pleased to help you choose the right CRM for your business. Visit us at www.itsolutionssolved.com and see the best CRM software and services we provide.

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CRM And Integrations

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CRM Integrations: Getting the Most Out Of Them

One may think that customer relationship management (CRM) systems have been with us for a long time, meaning that the product and its uses are completely mature and they cannot provide their business with any added value anymore. This is a misconception that some business owners have. However, it all depends on an individual definition of value. To some businesses, the CRM systems might have less value and to others, it adds all the value their business need.

According to us at IT Solution Solved, we have seen how much value CRM adds to our clients’ businesses. CRM systems offer fantastic security than other systems. With a successful integration of Zoho & other CRMs in businesses, most companies have been able to achieve a real-time response to market conditions, customer inquiries as well as provide the basis to discover and capitalize on long-term trends. The integration can be looked upon as a data-driven use the data to improve your business or get the data out period in the evolution of CRM. CRM helps the business to move forward faster.

Business agility requires, the integration of CRM and other ancillary systems to get the information flowing. That is a challenge that many businesses are facing and it seems to be getting tougher every day. While many vendors would advise you to buy all the software in pre-integration package including CRM and accounting capabilities, the reality is that you need to find the best vendors to purchase your CRM system from. Somebody with all the experience, qualification and certification where you are guaranteed the best services. IT solution solved offer everyone the best place where you can purchase the best CRM systems and an opportunity to successfully integrate them into your business.

At IT Solution Solved we offer the best CRM consulting services of any kind. Do you need a CRM consultant with all the expertise and qualification that meets your business needs, IT solution Solved offer the best CRM consulting services? With years in business, we know how to customize your CRM and streamline sales to fit your business needs and help to generate the value out of your CRM. We can integrate your CRM with apps like Mail Chimp and XERO among other. The integration is done for automation and custom reporting to save you quality time and effort that you can focus on other important aspects of your business and increase productivity.

Watch this Video for more info:

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3 Reason for Using IT Strategy Consulting Firms

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Strategic IT is using Information technology in playing vital roles in your business plan. The role of strategic IT is to improve efficiency, create opportunities and interactions with clients. Business needs to implement IT strategies in a bid to stay in the game and compete with other business on the online platform. For instance, every business should have a basic website that has information about the company, how it works and the products and services it offers. To reach their goals, all business should consider hiring or using the services of an IT strategy consulting company.

Reason for using IT Strategy consulting firms

Implementation and transformation of IT strategies are at the core of business plan’s execution, but may deploy serious threats if they are not provided by a knowledgeable and experienced IT strategy consulting firm.  Strategy consulting firms have proved to be useful and beneficial for many years. They have proved the importance of expertise and specialization in strategy deployment. The reasons why business should use IT strategy consulting services include:

Tap expertise at the right time

Even if you want to tackle all your business plans and strategies personally, engaging outside experts offer you an extra measure of ensuring all problems receive proper attention. Especially if you are dealing with complex and sensitive issues, IT consultants will make sure your problems are thoroughly resolved.

Saves time and money

Does it make sense to spend your valuable amount of time on some complex issues on your business strategy that an outside expert can help you? Typically, using IT strategy consulting firms and experts solves your problem in a timely and affordable manner.

Grow your business and future

There is no better way of ensuring your business succeed and thrive for a long time than using strategy consultants. Strategy consultants are IT experts that offer IT managed services and internet marketing services that help in growing and leading your business to success.

An organization using the services of an IT strategy consultant has a better chance of staying on top of other business. Hiring an IT consultant is an investment that all businesses, small or big should make. Quality IT Strategy consultants will gather requirement, plan your business projects and manage it so that you don’t have to use more money doing so. IT strategy consultants may indeed duplicate roles. They can things from a distinctly different perspective and advocate for client interests.

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Our Focused Approach as an IT Solution Company

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With so much going around on the internet platform and evolving of technology, there is no better time of using It Solution more than now. IT world is moving from just a simple into a more complex industry that requires a lot of knowledge and expertise to navigate your way through technology. If you are looking for an IT Solutions company that will solve your IT infrastructure and other related issues, the best company if IT Solutions Solved. As an IT solution company, here are some of the services that we provide to our clients:

Cloud computing

Clouding compounding has evolved beyond, PaaS offering, Saas offering, and IaaS offering. Cloud computing has matured and is now the engine of enterprise technology innovation. No wonder it is referred to as running workloads over the internet remotely. There are array types of cloud computing available and we strive to offer our customers the best cloud computing services as an IT solution company.

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On-Premises to cloud services

With so much data available, cloud migration is the best option for organizations today. It helps in moving data, application and other business components from one cloud service to another or from one on-premises infrastructure to another.

Software consulting and development

Our mission as an IT solution company is to provide high-quality software development and IT consulting services that are unmatched in the IT industry. Our IT experts based in our branches make us the best software development and IT consulting company in Australia.

Maximizing on integrations

When it comes to maximizing on integration efficiency, our IT solutions company takes a targeted approach towards tackling various tasks from our clients. One key thing that helps us serve our clients professionally is using a scalable, extensible and functional system as the core of our services. We also world in cycles not taking too much at once.

IT transformation

IT transformation is the best way to jump start your path to a digital transformation, it allows organizations to increase efficiency, implement faster systems and enable greater business agility.

IT strategy consulting

Strategy consulting is among the IT services we offer. We offer high-level IT strategy consulting services in the industry.

At IT Solutions Solved we know that the first impression are the most important thing when it comes to your website. We help in building your website and offering other IT related solutions such as SEO marketing, PPC campaigns, CRM consultants and other services.

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