Use Zoho Survey to help manage your events like a pro

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Why Zoho Survey with Eventbrite? Here’s how Zoho Survey can make event management easier:

Creation

Zoho Survey has a template gallery dedicated solely for event creators. These unique templates will make sure you have a comprehensive feedback system in place for your event surveying mechanism, with different surveys to collect important data at every stage of your event management cycle.

Reports 

Data collected from Zoho Survey helps you get a clearer picture as to where your event is heading. It comes with real-time reports showing detailed analytics on your survey, that you can share with colleagues and outside stakeholders.

Sharing

You can also create and customize your own mailing lists, like a list of your event attendees, from your Zoho Survey account. You can send the surveys from your account, alongside customized emails. You can invite event collaborators as reviewers, share surveys and reports, and transfer surveys to them with ease. Now you can even put up the feedback from surveys on your website, making it public for everyone to see. Moreover, you can also distribute your survey across channels, including social media, emails, campaigns, and through QR codes.

Integrations

Integrating with G Suite helps you transfer every survey you make into your Drive account. Collaborate with users, update the report spreadsheets in real time, and push your survey’s reports and files to Drive with a few clicks.

..and lots of other stuff!

 You also have the option of customizing surveys with your own branding and launching it as a survey exclusively associated with your event.

 Another key advantage is Zoho Survey’s offline response collection. You can collect on-the-spot responses at event sites even when you’re off of WiFi.

Eventbrite and Zoho Survey integration can help you set up a powerful event information feedback system in minutes. So start making data-driven decisions for your events using the Eventbrite-Zoho Survey integration today.

Credit to Sangeeta Bose

Use Zoho Survey to help manage your events like a pro

 

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Accounting and GST filing made easy for Amazon Sellers

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E-commerce is an indispensable part of daily internet usage for consumers today. In India, the advent of the internet, the rise in the use of smartphones, and the entry of global players like Amazon have fuelled the growth of e-commerce.

Since its inception, Amazon has seen steady growth in the number of sellers across its platform in India. Increasing numbers of sellers and consumers have resulted in Amazon being the most visited online shopping site in India for the last two years.

Given Amazon’s popularity, it is clear that Amazon provides a smooth platform for selling. But in addition to selling, a seller also has to keep accounting and taxes in mind. While maintaining proper accounts is always challenging, the recent change to the tax system in India has made calculating and filing taxes more complicated for sellers on Amazon. Considering how complex accounting and tax filing can be, a well-rounded accounting system goes a long way in easing the entire process.

Zoho Books is GST compliant online accounting software that helps sellers on Amazon manage accounting and taxes through:

Easy inventory management

Managing your inventory is easy in Zoho Books

  • Add items and track inventory for all your products

  • Use price lists to create customized prices for new or valued customers

  • Set reorder points, place orders on time, and never run out of stock

Effortless reconciliation

With Zoho Books, banking doesn’t have to be tiresome

  • Get automatic bank feeds into your accounts and reconcile them in minutes

  • Skip manual data entry by setting up bank rules and putting categorization on autopilot

  • Manage hundreds of transactions easily with bulk actions for banking

Tax compliance

Make taxes less taxing with Zoho Books

  • Calculate GST effortlessly in minutes

  • Get deeper insights into your taxes with tax reports

  • File GST returns easily, and stay tax-ready all year long

Insightful reports

Convert business data into meaningful information through first-class reports

  • Generate tax reports that help you understand your taxes

  • Get a grip on your financials and come up with robust business plans using report data

  • Associate reporting tags with your products and use them to run filtered reports

Zoho Books also simplifies other essential accounting features, allowing you to manage contacts, invoices, payments, and projects in a few clicks. What’s more, as an Amazon seller, you can enjoy a special discount of 25% off when purchasing Zoho Books*.

*limited time offer, check Zoho now: https://www.zoho.com/general/blog/accounting-and-gst-filing-made-easy-for-amazon-sellers.html

Credit to Zoho Blog for content and images

Credit to Aditya Krishnan

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5 Reasons Why CRM Improves Overall Customer Experience

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In this Era, everyone is tech-savvy and seeks everything to be accessible, convenient and digital. Most if not all customers’ shops online, research digitally, go through every feedback via social media and mostly prefer emails to phone calls.

In every business regardless of size, Customer experience is a top priority. If it is yours too (which it should be) then these details discover how CRM can absolutely provide your customers with a better overall experience.
Getting onboard with CRM and customer experience
CRM enables you to have a 360-degree in-depth view of your customer, of which greatly helps you to create customized offers based specifically on their interest, profile, purchase history, transactions and more. Offering something you know your customer would need and wants guarantees a close sale compared to randomly offering something that would not be beneficial to them more so is an interest to them. Being unaware of your customer’s profile results to a lost sale.

Here are 5 ways CRM can help you provide an excellent customer experience:

1. Keeping in touch

Even in our daily lives, we seek for a meaningful conversation or communication. As customers, it matters to us to know that we are unique, heard and understood. That we are treated special.

“Every contact we have with a customer influences their decision as to whether or not they’ll come back. We have to be great every time or we’ll lose them.” (Kevin Stirtz, More Loyal Customers)
CRM can help you provide this experience to each of your customers. So, how can you make sure that your customers stay satisfied and loyal?
Very simple and easiest step yet easily forgotten – the key is to simply keep in touch!
A CRM system contains a wide range of information about your customers and how they interact with your business – including past activities, conversations and purchases.
Use the data in the system to keep your existing customers updated with company news, offers, sales campaigns, or other initiatives. CRM software also allows you to segment the customers and address the right audience with the right message, instead of sending them all the same type of information.

2. Listening to customers’ needs

Customers nowadays are more interactive, they speak their mind, provide their information easily about products through various channels in social media. The best way to be able to identify the needs of your customer is to be in the loop! You better start listening on what’s in and what’s not over social media and find out what they have to say.

One-way to target your customers directly and know what they think directly towards your product/service is to ask them directly through email marketing. Engage with them and ask questions that will help you understand their satisfaction level, their feedback and overall experience – in that way you will make each customer feel that you are.

3. Creating relationships, a personal one

What is CRM? It stands for Customer Relationship Management.
One way you can start creating a unique relationship with a customer is through personalizing your communication. When a customer feels there is added warmth in the communication, it improves their experience.
When you provide an accessible and easy way for your customers to contact your company, this also improves their experience. You can expand your communication via a variety of channels, including email, phone and website. Also provide them with the option to contact you through different departments, such as sales, marketing and customer service.CRM software enables you to capture all of these conversations over time; regardless of the channel they came from – it gives you access to the same information. You can use this information to give the customer a unique experience by addressing him by his name, or when he calls, knowing exactly what the issue is without having to ask him to repeat himself.

By personalizing your communication, you will see how your customers’ perception of your company starts to improve.

4. Knowing and offering what customers really want

Nowadays, customers have endless choices, with that competition is more difficult.
In order to win a customer you need to proactively offer, but make sure your offer is a product or a service that is relevant to them.
CRM helps you identify those needs and wants, provides you that information and knowledge of your customer’s need, which product they are interested in, have asked or have already bought. The issues and problems they may have had before and whether these were resolved, pending or ongoing – from there, you will be able to offer something better to them.
A history of your customer interaction recorded in a CRM system helps you to offer what they really want and not what you assume they want. There is a huge difference in that.

5. Providing attentive customer support

Customers nowadays are also very vocal towards their complaints towards a certain service or product. They often do not want to through the hassle in finding ways to raise a complain – they want it at the tip of their fingers. They prefer online communication when it comes to solving their problem and complains.
Unique customer experience also means that you offer help and support to your customers how and when they need it.
CRM helps you to offer just that to your customers, it helps you helps you ensure that no customer inquiry is lost, as each request is logged into a central system that can be accessed online. Once a customer sends in a request, you can set up the system to automatically send an email to inform the customer you have received it.

This way, all customer requests receive attention and don’t disappear causing you with a problem.

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