Zoho Vs Salesforce – Which is Better for My Small Business

Zoho CRM and Salesforce are both great products. What makes Zoho CRM stand out when Salesforce is No. 1 in the market? PC Mag ranked Zoho CRM and Salesforce Lighting editor’s choices for best CRM for 2017. Zoho CRM is actually the only CRM that includes all features that PC Mag used for the report. This just meant that with
Zoho CRM, you don’t have to pay extra for features that are important for day-to-day
sales activities.

One of the common feedbacks from clients is that, Zoho CRM is much easier to use and configure. Most clients that switch from Salesforce to Zoho CRM are amazed at how cost efficient it is migrating over to Zoho CRM, having Zoho CRM customized for their businesses and a year of licenses that they spent on their annual contract with Salesforce. Their sales team loves using Zoho CRM as it is simpler compared to Salesforce.

 

Why have is Zoho CRM not widely known in the market like Salesforce?

The Zoho CRM team does not spend nearly as much money on marketing as Salesforce do, which means you don’t have to pay high cost of us marketing to you. But we do have 300,000 organizations using our paid and free editions that rely on Zoho CRM on a daily basis. Salesforce claims to have 150,000 customers.

Does Salesforce have the same contract option with Zoho CRM?

One great advantage with Zoho CRM is its flexibility and no-contract pricing model, you’ll never have to overpay for what you don’t need. Zoho CRM offers discounts, if you choose annually, otherwise you can pay month-to month and cancel at any time. Salesforce requires yearly and sometimes multi-year contracts that are difficult to get out. The common complaint we have heard from our Zoho CRM customers who recently switched from Salesforce is that it is impossible to make a change once

 

Does Salesforce have the same contract option with Zoho CRM?

One great advantage with Zoho CRM is its flexibility and no-contract pricing model, you’ll never have to overpay for   you don’t need. Zoho CRM offers discounts, if you choose annually, otherwise you can pay month-to month and cancel at any time. Salesforce requires yearly and sometimes multi-year contracts that are difficult to get out. The common complaint we have heard from our Zoho CRM customers who recently switched from Salesforce is that it is impossible to make a change once their contract was in place. Unfortunately in most cases, Salesforce required the customer to pay their full contract amount through the end of the contract. That is the one thing you do not have to worry about with Zoho CRM. In fact, we’ve only raised our prices once in the last five years, so you’re not in danger of having to be
blindsided and pay more. And of top of that, whenever we do raise prices, all of our current customers are grandfathered in at their current pricing. So, even if we did raise prices, you’d still pay what you pay when you signed up initially, as long as you remain a paying customer. We’re not interested in getting you to sign up and suddenly charge you more. We want to make it easy for you to upgrade or downgrade, as your business needs to change.

Also, Zoho CRM is part of the larger Zoho family. While both Salesforce and Zoho have offerings outside of the CRM domain, there is one key difference: outside of the core CRM product, Salesforce grows by acquisition. In contrast, at Zoho we develop all of our apps in-house. What this means to you is that they are designed from the ground-up to work better together.

Summary Points:

  •  Zoho CRM is right up there with Salesforce when it comes features and reviews. PC Mag chose Zoho CRM as one of the editor’s choices for Best CRM for 2017.
  • Flexible pricing vs. yearly/multi-year contracts that are impossible to get out of.
  • Ease of use and easy to customize.
  • Get ready to sell smarter, better, faster with our rapid innovation. ( Zia, BluePrint, SalesSignals, SalesInbox )
  • No hidden fees – Tech support is included in all paid editions of Zoho CRM-
    unlike Salesforce.
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