What does a CRM solution do?
CRM solutions streamline processes and increase profitability in your sales, marketing, and service divisions. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not maximizing your business relationships.
Imagine misplacing customer contact information, only to learn that your delay pushed your client into the arms of a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch.
Running a business is no simple task, wearing more than one hat in the business will complicate in the long run – exhaustion will set in, lack of time management will be a problem. When marketing campaigns, data analysis, meetings, customer care and more all happen simultaneously- you cannot efficiently handle all of these tasks at once – this is where CRM comes in. You certainly do not need just a simple CRM but a very powerful and effective one, a CRM that provides you with a powerful solution to bring all these functions together in one place.
Why Microsoft Dynamics 365?
With Dynamics 365, your enterprise can market smarter, sell effectively, and interact and respond everywhere. It provides business intelligence and productivity through tight integration with the Office 365 apps you already use. And it’s all in the cloud.
Dynamic 365 delivers the full spectrum of CRM through five individual apps – Sales, Customer Service, Field Service, Project Service Automation and Marketing – that work seamlessly together. So you can just buy according to your business needs, and add other along the way as those needs grow.