As an IT business and CRM analyst, I thrive on giving people the needed advice, services and plans for their success. I help small and big companies, not just as CRM expert, but as IT expert and trusted business advisor and analyst with a fresh perspective on your customer service and sales and marketing to improve your customer retention and increase revenue. My services, actions and insight fuel stronger performance and accountability for executives, employees and business owners to help them achieve great success with CRM and IT in general.
Having been a Business analysis, IT business and CRM analyst, technical operations specialist, and senior sales and marketing executive for many years, I have seen the both sides of disconnect that exist between customer service department, and sales and marketing department. My years of expertise present me with an opportunity to give my clients the best services they need. Am skilled to conduct group and individual interviews, customize applications, ensure our solutions meet your needs, analyze problems, elicit user/business process and many other services all for the success of your business.